FAQ
FAQ
Frequently Asked Questions
When will I receive my order?
Delivery time depends on your location.
- Standard shipping: 10–35 business days
- Express shipping: 3–15 business days
Orders are processed within 2–7 business days before shipping.
Do you ship internationally?
Yes.
We ship worldwide using a global fulfillment network to deliver orders to most countries.
How do I choose my size?
We recommend checking our Size Guide before placing an order.
If you are between two sizes, we recommend choosing the larger size for a more comfortable fit.
How can I track my order?
Once your order is shipped, you will receive a tracking number by email.
You can track your order anytime using the Track Your Order page.
Can I return or exchange my order?
Yes, returns are accepted within 7 days of delivery if:
- The item is unused
- The item is in original condition
- All tags and packaging are included
Some items (such as discounted or final sale products) may not be eligible for return.
What if I received a damaged or wrong item?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with:
- Order number
- Clear photos of the issue
We will provide a replacement or refund.
Will I pay customs or import fees?
Depending on your country, customs fees or import taxes may apply.
These fees are determined by local authorities and are the responsibility of the customer.
Why is my order taking time to ship?
Each item is made after the order is placed.
Processing usually takes 2–7 business days before shipping.
Delays may occur during peak periods or due to logistics conditions.
I didn’t receive my tracking number
Tracking numbers are sent automatically once your order is shipped.
If you didn’t receive it within a few days, please check your spam folder or contact support.
How can I contact you?
You can reach our support team via email.
We usually respond within 24–48 hours.