Returns & Refund Policy
Returns & Refund Policy
Return Eligibility
You may request a return within 7 days of receiving your order.
To be eligible:
- Items must be unused and in original condition
- All tags and original packaging must be included
Non-Returnable Items
We do not accept returns for:
- Wrong size selection
- Change of mind
- Personal preference after delivery
- Discounted or final sale items
- Customized or made-to-order items
Eligible Return Cases
We fully support refunds or replacements in cases of:
- Wrong item received
- Wrong size shipped
- Damaged or defective product
- Printing defects (blur, misalignment, peeling, scaling)
- Color or manufacturing errors
- Functional defects (zipper, stitching, etc.)
Shipping Issues
We also cover:
- Lost shipments
- Tracking not updated for extended periods
Return Process
To request a return:
- Contact us within 7 days of delivery
- Provide order number
- Attach clear photos of the issue
- Our team will review your request
Approved cases will be replaced or refunded accordingly.
Refund Processing
Refunds are issued to the original payment method.
Processing time depends on your bank or payment provider (typically 7–15 business days).
Important Note
As each product is made per order, returns are limited to verified quality or fulfillment issues only.
This allows us to maintain efficient global production and reduce unnecessary waste.
Customer Support
If you have any questions about your order, our team is ready to assist you.
info@rkezo.com